FAQ

Euro Accident’s Medical Customer Service Centre processes all claim forms on an ongoing basis according to a queue system. An advisor will contact you once your case...

No. In accordance with the applicable insurance terms and conditions, it is a prerequisite that the insured always contacts the Company’s Medical Customer Service...

The treatment insurance applies only to planned treatment. It does not cover treatment of illness or injury requiring emergency care or follow-up treatment resulting...

The insurance applies solely to employees (the insured person) specified in the insurance certificate. Family members of the insured are not covered.

Yes. Prior to initiating any treatment, the insured must always submit a claim to the insurance provider and obtain approval before booking treatment...

Your policy number is stated in your insurance certificate. If you are unable to locate it in the documents provided by your employer, we recommend that you contact...

Treatment involving diagnostic imaging, a medical specialist or a psychologist requires that you, as the insured, submit a referral...

The healthcare provider who referred you for diagnostic imaging will receive the examination results; we do not receive these results...

Unfortunately, we do not have direct contact with other insurance companies. If you have an ongoing case with the previous insurer, please submit a claim form...

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Once a claim has been approved by the Company’s Medical Customer Service Centre, you will receive an appointment offer within 10 business days...