7. I have been referred to xxxx. How do I proceed to obtain an appointment with a medical specialist through you?

Treatment involving diagnostic imaging, a medical specialist or a psychologist requires that you, as the insured, submit a referral. A referral is a document completed by a publicly authorised healthcare provider with referral rights and must document the medical necessity for initiating treatment. An appointment confirmation does not constitute a valid referral. The Company’s Medical Customer Service Centre requires the actual written referral.