We want to know
Misunderstandings and other aspects of uncertainty can arise during the processing of a case. If you are not satisfied with our decision, you can always ask us to review your case.
If you are not satisfied with our decision, start by contacting your case processor. If any areas of uncertainty remain, you can then ask to talk to this person’s manager.
If you are still not happy with our decision, you can have your case re-examined by Euro Accident’s internal re-examination committee. Send a request for re-examination to your case processor who will then forward the matter to the committee. This does not apply to requests for re-examination of medical evaluations and the right to compensation for scars and cosmetic defects, which should be addressed to the Board for Insurance of Persons instead.
You can also contact Euro Accident’s Complaints officer directly on +46 77 440 00 10.
Deals with disputes between private individuals and commercial entities, but does not handle medical-insurance evaluations.
National Board for Consumer Disputes
101 23 Stockholm, Sweden
Phone: +46 8 508 860 00
Website: www.arn.se External link, opens in new window.
Deals with medical evaluations in the context of insurance cases. In consultation with your insurance broker, you should make sure that you have insurance protection while the case is being re-examined.
Board for Insurance of Persons
104 50 Stockholm, Sweden
Provides advice free of charge in insurance cases, as well as independent facts in the field of banking and insurance.
The Swedish Consumers’ Insurance Bureau
104 51 Stockholm. Sweden
If, in spite of everything, you would like to appeal our decision to a higher body, you can apply to have your case heard in the ordinary courts in Sweden.
Website: www.domstol.se External link, opens in new window.
If you would like
Euro Accident Livförsäkring AB
Company Reg. No. 516401-6783
Svärdvägen 3 a, 182 33 Danderyd, Sweden