Book healthcare
We assist you in getting the right care at the right time
You who have Private medical insurance PrivatAccess Silver or Private medical insurance PrivatAccess Gold can book healthcare via our app all days of the year around the clock. You can receive a medical assessment with a recommendation concerning appropriate care or treatment, an appointment for psychological assessment or a referral to a specialist practice.
This is how it works
This is how you go about it
- Download our app for Android or iOS (Iphone).
- Login to the app with your Mobile BankID.
- Select Book healthcare in the start menu.
- Fill in your contact details.
- Select the area and the description that accords best with your symptoms and difficulties.
- Send in your case and file your claim.
Psychological symptoms and difficulties
- If it concerns psychological symptoms, you are instead directly given a ticket to book a telephone appointment yourself for a psychological assessment with one of our psychologists in our app.
Medical symptoms and difficulties
- You are routed directly to Doktor24, our digital working partner, for continued digital guidance and assistance for the proper care.
- Doktor24's chatbot will pose additional and more detailed questions about your symptoms and difficulties.
- You will receive a medical assessment and a recommendation for suitable care or treatment. If it is needed, you can meet with a doctor digitally via a chat or a video conversation.
- You can also get prescriptions written for medicine, referrals for testing or referrals for physical or digitally physical visits to a specialist practice.
In order to book healthcare, you must have a private medical insurance with Euro Accident which encompasses your difficulties or your illness and for which Euro Accident has not previously denied treatment.
If you have Private medical insurance PrivatAccess Bronze or a child who has Private medical insurance PrivatAccess as a co-insured, you must call us to book healthcare. You cannot use the app.
If the medical assessment is that you need to meet with a specialist, Doktor24 will send a referral to us. One of our administrators will review the case as soon as possible during normal office hours.
Once the referral has been processed, you will receive a message via SMS or E-mail that a ticket has been issued. You use the ticket in order to book a time yourself with a specialist practice in our app.
We always recommend a specialist in our authorised network and who are located all across the country. We can normally offer a time with a specialist within 7 working days and an operation within 14 working days.
If you cannot or for some reason do not wish to use our app, you can call us.
Call: +46 771 10 50 10
Open hours:
Monday through Thursday 9:00 am – 4:30 pm
Friday 9:00 am – 4:00 pm
Lines may be open at different times during the summer and on weekends and public holidays.
Avoid wait times when you call
Some days and times, we experience higher volumes as many people call us for care.
To avoid longer wait times, it's advisable to contact us early in the morning when our phone lines open for the day at 9:00 AM or at the end of the week when the volume is lower.
If you have Private medical insurance PrivatAccess Bronze you must call us to book healthcare. You cannot use the app.
Call: +46 771 10 50 10
Open hours:
Monday through Thursday 9:00 am – 4:30 pm
Friday 9:00 am – 4:00 pm
Lines may be open at different times during the summer and on weekends and public holidays.
If you have a child who has Private medical insurance PrivatAccess as a co-insured, you must call us to book helathcare. You cannot use the app.
Call: +46 771 10 50 10
Open hours:
Monday through Wednesday 8:00 am – 4:30 pm
Thursday 9:00 am – 4:30 pm
Friday 8:00 am – 4:00 pm
Lines may be open at different times during the summer and on weekends and public holidays.
Ask us!