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If you’re not satisfied

Misunderstandings and other aspects of uncertainty can arise during the processing of a case. If you are not satisfied with our decision, you can always ask us to review your case.

What to do

If you are not satisfied with our decision, start by contacting your case processor. If any areas of uncertainty remain, you can then ask to talk to this person’s manager.

If you are still not happy with our decision, you can have your case re-examined by Euro Accident’s internal re-examination committee. Send a request for re-examination to your case processor who will then forward the matter to the committee. This does not apply to requests for re-examination of medical evaluations and the right to compensation for scars and cosmetic defects, which should be addressed to the Board for Insurance of Persons instead.

You can also contact Euro Accident’s Complaints officer directly on +46 77 440 00 10.

Re-examination bodies

National Board for Consumer Disputes

Deals with disputes between private individuals and commercial entities, but does not handle medical-insurance evaluations.

National Board for Consumer Disputes
Box 174
101 23 Stockholm, Sweden

Phone: +46 8 508 860 00
Website: www.arn.seexternal link, opens in new window

Board for Insurance of Persons

Deals with medical evaluations in the context of insurance cases. In consultation with your insurance broker, you should make sure that you have insurance protection while the case is being re-examined.

Board for Insurance of Persons
Box 24067
104 50 Stockholm, Sweden

Phone: +46 8 522 787 20
Website: www.forsakringsnamnder.seexternal link, opens in new window


The Swedish Consumers’ Insurance Bureau

Provides advice free of charge in insurance cases, as well as independent facts in the field of banking and insurance.

The Swedish Consumers’ Insurance Bureau
Box 24215
104 51 Stockholm. Sweden

Phone: +46 20 022 58 00
Website: www.konsumenternas.seexternal link, opens in new window


The ordinary courts

If, in spite of everything, you would like to appeal our decision to a higher body, you can apply to have your case heard in the ordinary courts in Sweden.
Website: www.domstol.seexternal link, opens in new window

If you would like

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If you would like to send standard mail

Data Controller
Euro Accident Livförsäkring AB
Company Reg. No. 516401-6783
Svärdvägen 3 a, 182 33 Danderyd, Sweden



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