If you have a complaint
We want to know if you are not satisfied
Misunderstandings and other aspects of uncertainty can arise during the processing of a case. If you are not satisfied with our decision, you can always ask us to review your case.
What to do
If you are not satisfied with our decision, start by contacting your case processor. If any areas of uncertainty remain, you can then ask to talk to this person’s manager.
If you are still not happy with our decision, you can have your case re-examined by Euro Accident’s internal re-examination committee. Send a request for re-examination to your case processor who will then forward the matter to the committee. This does not apply to requests for re-examination of medical evaluations and the right to compensation for scars and cosmetic defects, which should be addressed to the Board for Insurance of Persons instead.
You can also contact Euro Accident Customer service on +46 77 440 00 10.
Euro Accidents' person responsible for complaints
If you are still not satisfied, you can contact Euro Accidents' Complaints Officer free of charge.
Kenneth Malmborg
010-4349161
You can also use the form further down the page.
Leave a comment
Re-examination bodies
National Board for Consumer Disputes
Deals with disputes between private individuals and commercial entities, but does not handle medical-insurance evaluations.
National Board for Consumer Disputes
Box 174
101 23 Stockholm, Sweden
Phone: +46 8 508 860 00
Website: www.arn.se
Board for Insurance of Persons
Deals with medical evaluations in the context of insurance cases. In consultation with your insurance broker, you should make sure that you have insurance protection while the case is being re-examined.
Board for Insurance of Persons
Box 24067
104 50 Stockholm, Sweden
Phone: +46 8 522 787 20
Website: www.forsakringsnamnder.se
The Swedish Consumers’ Insurance Bureau
Provides advice free of charge in insurance cases, as well as independent facts in the field of banking and insurance.
The Swedish Consumers’ Insurance Bureau
Box 24215
104 51 Stockholm. Sweden
Phone: +46 20 022 58 00
Website: www.konsumenternas.se
The ordinary courts
If, in spite of everything, you would like to appeal our decision to a higher body, you can apply to have your case heard in the ordinary courts in Sweden.
Website: www.domstol.se
Send a message
If you have a complaint
Log in to My Pages
When you contact us as a private individual, we ask you to log in to My Pages. There you can easily submit your complaint through the message function, and we will get back to you as soon as we can.
Those who do not have BankID
If you do not have BankID or for other reasons do not want to log in, you can use the form below to send your complaint to us.
Remember to protect your personal information! If your message concerns health conditions or other sensitive personal information, do not use the form but instead call us or send regular mail. You can reach our customer service by phone at 077-440 00 10. The postal address is below the form.
If you would like to send standard mail
Data Controller
Euro Accident Livförsäkring AB
Company Reg. No. 516401-6783
Svärdvägen 3 a, 182 33 Danderyd, Sweden
Thank you for your feedback!
We constantly want to improve and welcome suggestions on how we can improve the information on this page.
Do you have questions about a customer case? Please contact our Customer Service
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