Ask us! – Fråga oss!

See the most frequently
asked questions or
send us your question.

Man skriver på dator


Customer service

To enable us to help you as efficient as possible, please begin with our digital platforms.

My pages

Use your insurance policies and submit claims

Visit “My pages” for answers to questions about which policies you hold, what they contain and how you can use them. You can send us a message and we provide you access to the appropriate forms and documents.

The App

Book healthcare and handle your cases

Book healthcare around the clock, book an appointment with a ticket, follow cases, pay deductible and send in receipts, certificates and pictures.

You can download the app from the Appstore External link. or Google play External link.

Ask us!

Here is a list of the most frequently asked questions – and the answers to them. If you cannot find what you are looking for, or if you have a question of a more personal nature, you can send us a message. We aim to send you an answer within one working day.

Can’t find the answer to your question, or do you wish to book healthcare?

Customer service

If you do not have a BankID or cannot log into My pages or the app for whatever reason, you can also call our Customer Service directly.

Monday to Friday, 08:00–16:30

+46 77 440 00 10

Send us a message

Book healthcare

If you have Private medical insurance PrivatAccess Silver or Private medical insurance PrivatAccess Gold you can easily book healthcare via Euro Accident’s app.

If you have Private medical insurance PrivatAccess Brons or if you want to book healthcare for your child you should always call us.

If you cannot, or do not want to, use the app, feel free to call us.

Monday through Thursday 8:00 am – 4:30 pm

Friday 8:00 am – 4:00 pm

+46 77 110 50 10

We want to know

If you are not satisfied

We strive to ensure all our customers are satisfied. We would therefore like you to tell us if you are dissatisfied with a decision or any of our insurance products.

On My pages

Long term disability insurance PlanSjuk

Visit My pages to check what your insurance policy contains and to see what you or your employer need to do to use the insurance.

Where to find us

Addresses and corporate information

Euro Accident Livförsäkring AB
Registration number: 516401-6783

Bäckgatan 16, 352 31 Växjö, go to map External link, opens in new window.

Svärdvägen 3A, 182 33 Danderyd, go to map External link, opens in new window.

Strandgatan 7 i, 891 39 Örnsköldsvik, go to map External link, opens in new window.

Engelbrektsgatan 26, plan 1, 411 37 Gothenburg, go to map External link.

Rundelen 3, 211 36 Malmö, go to map External link.

Ørestads Boulevard 69,2, 2300 Copenhagen S , go to map External link.

Grensen 17, 0159 Oslo, go to map External link, opens in new window.

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