We want to know if you are not satisfied
We strive to ensure all our customers are satisfied. We would therefore like you to tell us if you are dissatisfied with a decision or any of our insurance products.
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Private
Customer service
To enable us to help you as efficient as possible, please begin with our digital platforms.
My pages
Use your insurance policies and submit claims
On My Pages, you can see which insurance policies you have, what they include, and how to use them. You can also send us messages, read new documents, find relevant forms, and find the appropriate contact for different types of enquiries.
The App
Book healthcare and handle your cases
Book healthcare around the clock, book an appointment with a ticket, follow cases, pay deductible and send in receipts, certificates and pictures.
You can download the app from the Appstore or Google play
Frequently asked questions
Here is a list of the most frequently asked questions – and the answers to them. If you cannot find what you are looking for, or if you have a question of a more personal nature, you can send us a message. We aim to send you an answer within one working day.
Can’t find the answer to your question, or do you wish to book healthcare?
Customer service
If you do not have a BankID or cannot log into My pages or the app for whatever reason, you can also call our Customer Service directly.
Monday - Friday, 9:00 am – 4:30 pm
In connection with holiday, we may have different opening hours.
Book healthcare
If you have Private medical insurance PrivatAccess Silver or Private medical insurance PrivatAccess Gold you can easily book healthcare via Euro Accident’s app.
If you have Private medical insurance PrivatAccess Brons or if you want to book healthcare for your child you should always call us.
If you cannot, or do not want to, use the app, feel free to call us.
Monday - Thursday 9:00 am – 4:30 pm
Friday 9:00 am – 4:00 pm
In connection with holiday, we may have different opening hours.
Get help faster
Avoid wait times when seeking care by telephone
Some days and times, we experience higher volumes as many people call us for care.
To avoid longer wait times, it's advisable to contact us early in the morning when our phone lines open for the day at 9:00 AM or at the end of the week when the volume is lower.
You can also easily seek care through our app 24/7.
Approximate waiting times on our phone lines
Monday
9–10, Low
10–11, Middle
11–14, High
14–16.30, Middle
Tuesday
9–10, Low
10 - 11, Middle
11–14, High
14–16, Middle
16–16.30, Low
Wednesday
9–11, Low
11–14, High
14–16, Middle
16–16.30, Low
Thursday
9–11, Low
11–14, High
14–15, Middle
15–16.30, Low
Friday
9–11, Low
11–14, High
14–15, Middle
15–16, Low
Long term disability insurance PlanSjuk
Visit My pages to check what your insurance policy contains and to see what you or your employer need to do to use the insurance.
Identification with BankID
For us, it's important that your insurance information is protected. So when you call us about an insurance matter, we may ask you to identify yourself with Mobile BankID. It gives us a secure identification and is safe for you.
Where to find us
Addresses and corporate information
Euro Accident Livförsäkring AB
Registration number: 516401-6783
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We constantly want to improve and welcome suggestions on how we can improve the information on this page.
Do you have questions about a customer case? Please contact our Customer Service
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