Mail

Ask us! – Fråga oss!

See the most frequently
asked questions or
send us your question.

Man skriver på dator

Private

Customer service

To enable us to help you as flexibly as possible, please start by using our digital platforms.

Book healthcare 

Closed for training

On Tuesday, September 29, we are unable to take any calls to book healthcare appointments.

Our digital E-care service is available 24 hours a day. If you need emergency care, please dial 1177. If it is life-threatening, always dial 112.

My pages

Use your insurance policies and submit claims

Visit “My pages” for answers to questions about which policies you hold, what they contain and how you can use them. You can send us a message and we provide you access to the appropriate forms and documents.

The App

Handle your cases and book visits

You can use the app to track your ongoing cases, reschedule or cancel care appointments, request compensation, pay excess and much more.

You can download the app from the Appstoreexternal link or Google playexternal link

Ask us!

Here is a list of the most frequently asked questions – and the answers to them. If you cannot find what you are looking for, or if you have a question of a more personal nature, you can send us a message. We aim to send you an answer within one working day.

Can’t find the answer to your question, or want to search for care?

Customer service

If you do not have a BankID or cannot log into My pages or the app for whatever reason, you can also call our Customer Service directly.

Monday to Friday, 08:00–16:30

077-440 00 10

Search for care

Monday to Thursday, 08:00–16:30
Friday, 08:00–16:00

077- 110 50 10

We want to know

If you are not satisfied

We strive to ensure all our customers are satisfied. We would therefore like you to tell us if you are dissatisfied with a decision or any of our insurance products.

On My pages

Long term disability insurance PlanSjuk

Visit My pages to check what your insurance policy contains and to see what you or your employer need to do to use the insurance.

Health Service

Sickness notification

Sickness notification is a service that deals with sick leave. If you are covered by the service, you can find out more about how to use it here.

Where to find us

Adresses and corporate information

Euro Accident Livförsäkring AB
Registration number: 516401-6783

Växjö
Bäckgatan 16, 352 31 Växjö, go to mapexternal link, opens in new window

Stockholm
Svärdvägen 3A, 182 33 Danderyd, go to mapexternal link, opens in new window

Örnsköldsvik
Strandgatan 7 i, 891 39 Örnsköldsvik, go to mapexternal link, opens in new window

Gothenburg
Engelbrektsgatan 26, plan 1, 411 37 Gothenburg, go to mapexternal link

Malmö
Rundelen 3, 211 36 Malmö, go to mapexternal link

Copenhagen
Ørestads Boulevard 69,2, 2300 Copenhagen S , go to mapexternal link

Oslo
Apotekergata 10, 0180 Oslo, go to mapexternal link

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